Contact DOS

Choose a route

• Safety and unlawful-content concerns: account, content, behavior or moderation decisions.
• Privacy requests: data access, correction, objection or deletion assistance.
• Security concerns: a suspected vulnerability or account-security issue.
• Product support: feature questions, bugs and early access.
• Business enquiries: a proposed pilot or partnership, without assuming a contract exists.

For an immediate threat to life or safety, contact emergency services. This is not a live emergency channel.

What to include

Describe the problem, the app version, device operating system and approximate time where relevant. Provide the smallest example that explains it. Redact unrelated people’s information. Never include passwords, verification codes, full card details or secret API keys. For a location issue, do not send a continuous route history unless a secure and necessary investigation specifically calls for it.

Submission and replies

The current website contact service forwards the email, selected topic and message through an email delivery provider. A successful form response is not proof of human review. A timeout can occur after a request was accepted, so avoid repeated submissions in quick succession.

Use a reply address you can safely access. A website acknowledgement does not guarantee that a message reached a monitored inbox; keep a copy and any reference you receive. Ordinary support response estimates must not replace statutory deadlines for rights requests or other legal obligations.

Official notices and authority requests

Authorities and authorized representatives should identify their capacity, legal basis, scope and secure reply route. DOS must assess authenticity and applicable obligations before disclosing data. Do not send an urgent legal request only through a channel whose receipt cannot be confirmed. This general support form is not a substitute for any formal service method required by applicable law.

Request form